BOOKING TERMS AND CONDITIONS

PAYMENT CONDITIONS

The package price quoted is correct at the date noted in the footer of this document however, the price can only be guaranteed once full payment has been received by Island & Luxury TRAVEL SPECIALISTS. Price changes may occur outside of our control which could affect the cost of the product or service. These may be but not limited to currency fluctuations, fuel surcharges, adjustment in Government imposed taxes and/or airfare increases. Itinerary inclusions (including where relevant, any meal plans) are noted against each supplier and are limited only to those mentioned. Additional fees may be imposed directly by suppliers (such as gratuities, local taxes, etc). Island & Luxury TRAVEL SPECIALISTS makes every endeavour to disclose any additional fees prior to your departure.

IMPORTANT INFORMATION ACCEPTED BY YOU ON BOOKING

Your Consumer Rights

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law (ACL), including the consumer guarantees that cannot be lawfully excluded. Where any clause in this document would otherwise limit or exclude our liability to you, that clause applies only to the extent permitted by law, and your rights under the ACL remain unaffected.

Authority to Book

The person making a booking with Island & Luxury TRAVEL SPECIALISTS warrants that they are at least 18 years of age and have the authority to make the booking on behalf of all travellers named in the booking. We will rely on this authority to act on behalf of all travellers, and that person binds all travellers to these Terms and Conditions and to the terms and conditions of all relevant travel suppliers. You warrant that the information provided to us about yourself and those travelling with you is true, accurate, current and complete.

Regulations Regarding Airfares

If flights are included in your booking, please be aware that are subject to individual fare rules and inclusions. Please check with your consultant for a full list of rules.

• Ticket pricing confirmed is still subject to change until ticketed as per airline policy
• Voluntary changes to flights once issued will incur penalties imposed by the airline, together with any additional fare and tax costs. These penalties will need to be paid immediately to allow reissue of the fare
• Cancellation of tickets after issuance may result in a forfeiture of the entire fare paid. No shows will result in 100% of the fare and taxes being forfeited.
• Luggage weight and size restrictions are imposed on all international and domestic flights. Please discuss these with your consultant. Excess baggage costs, where available, are generally higher priced.

Reward Programs/Frequent Flyer Points

Airfares and hotel bookings forming part of any booking may or may not attract reward programs/frequent flyer points. Reward programs/frequent flyer points are not within the control of Island & Luxury TRAVEL SPECIALISTS. Negotiated rates and those booked via third parties on your behalf may not be subject to earned membership points.

Passports, Health and Visa Information

Passports must be valid for at least 6 months beyond the anticipated return date of the traveller and it is often required that all passengers hold a valid return ticket to the country of their lawful residence, sufficient funds and confirmed accommodation in their holiday destination. It is the responsibility of all the members of the travelling group to ensure they have a valid passport and to be aware of, and obtain, any visa, health or other travel documentation required by the overseas countries to which they are travelling. This information can be obtained from the Australian Department of Foreign Affairs and Trade at www.smarttraveller.gov.au and Island & Luxury TRAVEL SPECIALISTS strongly recommends that all travellers register their travel plans in the appropriate section of this website. For travellers from other countries please check with local official Foreign Affairs authority. Island & Luxury TRAVEL SPECIALISTS will not be responsible and will not be held liable for any expenses, costs or losses incurred in relation to a traveller’s failure to comply with overseas countries entry/health requirements.

Deposits

A minimum deposit of A$500 per booking is required in addition to any deposits required by suppliers. Once paid, this deposit is non-refundable. The balance of payment is due a minimum 45 days prior to departure but may be longer depending on supplier requirements.

Amendment & Re-issue Fees

Changes to the confirmed itinerary after receipt of the booking confirmation will incur an amendment fee of A$50 per change plus any fee imposed by suppliers (airlines, hotels, cruise lines or transfer operators). Changes to the itinerary after documentation has been issued will incur an amendment fee of A$100 plus any fees levied by suppliers.

Cancellations must be received in writing and acknowledged in return by our office.

Prior to final payment: There will be no refund of your initial deposit and any supplier deposits paid may also be non-refundable.

After Final Payment: There will be no refund of initial deposit and any cancellation fees charged by hotels, airlines, cruise companies or transfer operators will be incurred. Fees apply to any refunds received; an administration fee of $200 per air ticket, car hire and/or tour and $100 per hotel.

In the event of a booking cancellation after final payment and a refund is made available by suppliers, a non-refundable payment of 10% of total booking value is imposed by Island & Luxury TRAVEL SPECIALISTS. This is independent to charges imposed by suppliers.

Any transaction, processing or third-party fees incurred by us in receiving or refunding your payment (including but not limited to fees charged by financial institutions, payment gateways or merchant service providers) are non-refundable and will be deducted from any refund otherwise payable to you.

These cancellation and amendment provisions apply subject to any rights you may have under the Australian Consumer Law.

Taxes

Please note that all pricing provided is current and inclusive of specific country government imposed taxes at the time of booking. In the event the local government increases any taxes all client invoices will be reissued to reflect the tax increase.

Refunds

No refund will be available on any prepaid service cancelled or forfeited after travel has commenced, subject to any rights you may have under the Australian Consumer Law.

Pricing and Documentation Errors

We reserve the right to correct any quotation, invoice or pricing error, including any obvious or manifest error (such as an error in electronic labelling, data entry, calculation or clerical error) resulting in the display or issue of a price or document that has obviously been made by mistake, at any time prior to travel.

Right to Decline Service

Island & Luxury TRAVEL SPECIALISTS reserves the right to decline to provide services to any individual, and to decline or cancel a booking where we have reasonable grounds to believe it is fraudulent, at our discretion.

The Agency

Island & Luxury TRAVEL SPECIALISTS acts solely as an intermediary, arranging travel services on your behalf. We facilitate bookings with a range of independent transport, accommodation and wholesale/third party suppliers, who are responsible for delivering those services.

We do not own, operate or control these suppliers and cannot guarantee their performance, standards or suitability. All bookings are subject to the individual terms, conditions and limitations of liability imposed by the relevant Third Party Supplier. Any claims or recourse in relation to the provision of services must be directed to the supplier concerned, not Island & Luxury TRAVEL SPECIALISTS.

Should a Third Party Supplier be unable to deliver the services booked, any remedies or compensation remain the responsibility of that supplier.

We reserve the right to amend or cancel any itinerary or booking where necessary due to operational requirements or circumstances beyond our control.

Force Majeure

Compensation is not payable where changes arise due to circumstances beyond the control of Island & Luxury TRAVEL SPECIALISTS. Such circumstances may include, but are not limited to, war or threat of war, civil unrest or riots, terrorist activity, industrial action, natural or nuclear disasters, fire, epidemics or health risks, airline schedule changes or cancellations (including changes to airline or aircraft type), airport or port closures or congestion, severe or adverse weather conditions, and actions of governments or public authorities. These events are considered force majeure or Acts of God and are outside our reasonable control.

Insurance

Island & Luxury TRAVEL SPECIALISTS strongly recommends that all clients purchase a comprehensive travel insurance policy which will under certain circumstances and subject to policy conditions, cover such things as cancellation fees, baggage, personal liability, accident and medical cover. Travel insurance should be arranged at the same time as paying any deposit. We currently use CoverMore Travel Insurance and Go Insurance, please advise if you would like policy details and options to review. It is the responsibility of the traveller to assess and take out travel insurance as preferred and suitable for their travel requirements.  Should you require Island and Luxury TRAVEL SPECIALISTS to prepare or write a letter in support of an insurance claim, a fee will apply, starting from $100.00 (inclusive of GST) and varying depending on the complexity of the claim and time required. This fee is payable regardless of the outcome of your claim.

Responsibility

We act as an agent for various travel services. The traveller’s contract is with the travel service provider and not with us. All bookings are made subject to the terms and conditions and limitations of liability imposed by the travel service provider. While we do our best to ensure that travel arrangements are satisfactory, we are not responsible for the provision of travel services and have no control over travel service providers. We accept no liability whatsoever for any loss, cost, expense or inconvenience that any traveller may suffer as a result of an act or omission of any travel service provider or that is otherwise beyond our control. It is the responsibility of each traveller to arrange appropriate travel insurance. To the extent that liability cannot be excluded, liability is limited to the cost of the purchased travel services. Nothing in this clause affects your rights under the Australian Consumer Law.

Privacy Policy

Any personal information provided to Island & Luxury TRAVEL SPECIALISTS directly and/or indirectly with this booking and/or otherwise, is collected, stored, utilized and disclosed in accordance with, and governed by, the Island & Luxury TRAVEL SPECIALISTS Privacy Policy as published at https://islandtravelspecialists.com.au/privacy/

Variation of These Terms

These Terms and Conditions are subject to variation at any time. Any variation will be displayed on our website and/or provided to you in writing, and you will be deemed to have accepted a variation if you make or confirm a booking after that variation has been made available to you.

ADDITIONAL TERMS & CONDITIONS

The Island & Luxury TRAVEL SPECIALISTS Booking Terms and Conditions is available online at https://islandtravelspecialists.com.au/terms-and-conditions/

Please ensure that you read it carefully and understand the terms of purchase.

We do hope that the above meets with your approval and should you have any queries regarding the reservations that have been made for you, please do not hesitate to contact us.

Thank you again for booking with Island & Luxury TRAVEL SPECIALISTS and trust you’ll have a wonderful trip!